Our Team
- Our core team of professionals is ready to gear up the company to meet any collection projects/ credit control Fraud management.
- Our team is motivated and committed to make the company to become a market leader in our field. We aim to be your trusted agent and offer, the highest quality of service provider while ensuring in cost effective services.
- The company is lead by Professionals who has 15 plus years of experience in collection. They have worked at Zonal & Regional level in various banks
Key Success Factors
- Attract and develop the best people for the company
- Be a leader by example
- Be an innovator
- Focus continuous improvement and learning
- Be team oriented
- Ensure the systems and processes are in place to support growth
GUIDING PRINCIPLES AND VALUES
- Deliver on our promises.
- Customer driven and service oriented
- Conduct ourselves with the highest standards of integrity and ethics
- Invest in self motivated team
- Nurture an environment for individual and team achievement
- Respect for individual
- Strive for high customer satisfaction and high employee satisfaction
- Value excellence
- Better Provision of Tech & Infra Facilities
- Cost Effective for both the Parties in terms of optimum utilization of resources and related infra.
- Effective Process Monitoring & Control
- Provision for Required Backup Facilities
- Better Customer Centricity
Training & Quality Checks
Training Proper process, soft skills & operational trainings are imparted to tele-callers and Field executives at regular intervals for improvement, better outputs and conversions with minimizing the risk of escalations.
Call Monitoring / Quality Checks
Every call matters and to maintain the quality of calls we continuously check quality of the exchanges between Tele-Callers and customer through:
- Silent monitoring
- Recording
Monitoring team carries out frequent performance evaluation of every agent with respect to the degree of adherence to the script and to the product or servicespecific information.
Skip Tracing
Generally, we mark the delinquent customers as “SKIP” who are shifted from all the given address (Eg. Residence, Office, No details with the provided reference) We use certain tools as per the Industry Standards to TRACE the SKIP Customers.
After getting any new address or contact numbers from the above mentioned criteria we provide those details to our tele-callers to collect the outstanding, if unable to crack those accounts then we transfer those accounts to the field.